Postage, Delivery & Returns

 

DELIVERY INFORMATION

Standard Delivery

Orders placed within Australia are sent using Australia Post eParcel service and are charged at the Standard Delivery Rates.

Domestic Standard post price guide

0kg – 500g = $8.95

500g – 1kg = $10.95

1kg – 3kg = $13.95

Over 3kg = Charged on a weight x destination basis

A shipping notification email will be sent as well as an Australia Post tracking number.

If the order is particularly heavy or bulky or is going to a remote area we will contact you to advise of any additional charges.
Australia Post delivery times for orders within Australia should be anywhere between 3 to 7 days. However, if you live in a particularly remote area, please allow 10 days. Very occasionally there might be a slight delay

PRODUCT WEIGHT GUIDE

This is a guide to give you an indication on your postage charge. The weights can vary from each manufacturer on some goods.

Weights are shown for individual items not as a combined total.

BAT/SMALL PERSONAL BAG/SHOES

1.8KG

PADS/KEEPING PADS/1 DOZ. BALLS

2.5KG

LARGE PERSONAL BAG/FULL SET OF STUMPS

3.5KG

TROUSERS /SHIRT /THIGH PADS / BATTING GLOVES / KEEPING GLOVES

0.5KG

HELMET

1.2KG

HATS /GRIPS / TAPE/INNERS /SUNGLASSES /GROIN PROTECTORS

0.25KG

 RETURNS AND WARRANTIES

If you have ordered the wrong size product or are, for some reason, dissatisfied with the product you have purchased, please return the product to us within 30 days of the date of purchase, together with a copy of the receipt, and, as long as the product has never been used, we will be happy to replace or refund the product. However, no delivery charges will be refunded.

WARRANTY RETURNS

A cricket bat warranty is a goodwill agreement offered by all bat manufacturers to repair or replace a bat that has suffered damage believed not to be the fault of the Customer. All Warranty decisions are entirely at the discretion of the manufacturer.

All bats sold by REVO Cricket receive a 12 month Warranty provided by the manufacturer from the date of purchase.

It should be kept in mind that ALL bats will deteriorate even without use due to natural drying out in the willow.

A bat won’t be replaced when the handle breaks or with edge or surface cracking but will generally be repaired under Warranty only in the first season of use.

Please retain proof of purchase. This MUST be produced for any Warranty to be considered by the manufacturer.

The following is a guide to Warranty conditions where the manufacturers will not consider a free repair or replacement of bats under Warranty:

Where the damage is caused by:

  • dampness and swelling of toe
  • yorker damage to the toe of the bat and any cracks caused by tapping or sliding of the bat
  • edge and toe cracks caused by inaccurate play
  • due to heat damage
  • due to over oiling
  • due to insufficient preparation (knocking in)

Please note – the excessive use of certain bowling machine balls can and may void your warranty.

If you believe the product you have purchased is a warranty claim, please return the product to us, with a copy of the purchase receipt, and we will send it immediately to the manufacturer for assessment. The decision as to whether the product is repaired or replaced under warranty is at the discretion of the manufacturer.

Please refer to the table below for all industry standard manufacturer warranty periods and guidelines.  Please note that the warranty period commences from the date of purchase.

Product Type

Warranty Period

Warranty Cover

CRICKET BAT - 12 months - Broken handle/split cleft/large shoulder crack

PROTECTIVE - 3 months - Split seams or stitching

BAGS - 3 months - Split seams or stitching/broken zipper/wheel fault

FOOTWEAR - 6 months - Split seams or stitching/spike blowout/sole separation

HELMETS - 6 months - Broken micro adjustment feature - does not cover any damage caused by impact of a cricket ball

 Security

At the REVO Cricket when you submit your credit card details via our website, your details are always sent via a very safe and secure connection. This means that all the details are encrypted when they are sent, using an unbreakable encryption method.

This method of encryption is the same as that used by all leading websites and is designed solely to protect your information whilst in transit. You can feel safe and secure using your credit card to order in our online store.